University-Essays.com Terms and Conditions

Terms and Conditions of Service

By ordering from University-Essays.com, you agree to the following terms:

1. Agreement to Act as Agent
2. Terms of Appointment
3. Agency Services
4. Cooperation
5. Approvals and Authority
6. Delivery 'Completion on Time Guarantee' 
7. Plagiarism '£5,000 No Plagiarism Guarantee' 
8. Data Protection - how we use and store your information
9. Amendments to Work in Progress
10. Amendments to Completed Orders
11. Fees
12. Refunds
13. VAT
14. Terms of Payment
15. Copyright
16. General
	  
1. Agreement to Act as Agent  
      
Our Agreement to Act as Agency for You (“the Customer”). University-Essays.comEssays.org.uk acts as an agent for qualified experts to sell original work to its customers. The Customer appoints University-Essays.comEssays.org.uk (“the Agency”) to carry out, and the Agency agrees to provide, research and/or assessment services to the Customer during the term of the agreement in accordance with these provisions. The Agency undertakes that all work supplied will be an equivalent 2:2, 2:1, or 1st Class (as ordered) quality standard. The Customer agrees to check their work and contact the Agency within 7 days of the due delivery date if they believe the guarantees of the Agency have not been met.

2. Terms of Appointment

The agreement between the Customer and the Agency shall commence once the Agency have confirmed that a suitable Expert is available to undertake the Customer’s order (“the Order”) and have obtained payment from the Customer (“the Commencement Date”). The Agreement will continue between the parties until the time period allowed for amendments has expired, notwithstanding the subsisting clauses stated below, unless terminated sooner by either party in accordance with these provisions. The following clauses will succeed following termination of the agreement between the parties: 15.1, 15.2, 15.3, 15.4, 16.1,16.7 3.

3. Agency Services

In order to provide research and/or assessment services to fulfil the Customer’s Order, the Agency will allocate a suitably qualified expert (“the Expert”) with appropriate levels of qualification and experience. Once the Agency has located a suitable expert and obtained payment from the Customer, the Customer acknowledges that the Order is binding and no refund will be issued.If the Agency has accepted a deposit from the Customer, the Customer agrees that the balance outstanding will be paid to the Agency at least 24 hours prior to the date on which their Order is due.

4. Co-operation

The Customer will give the Agency clear briefings and ensure that all the facts given about the Order are accurate. 
The Agency will co-operate fully with the Customer and use reasonable care and skill to make the Order provided as successful as is to be expected from a competent research agency. The Customer will help the Agency do this by making available to the Agency all relevant information at the beginning of the transaction and co-operating with the Agency throughout the transaction should the Expert require any further information or guidance. The Customer acknowledges that failure to provide such information or guidance during the course of the transaction may delay the delivery of their Order, and that the Agency will not be held responsible for any loss or damage caused as a result of such delay.

5. Approvals and Authority

Where the Agency requires confirmation of any particular detail they will contact the Customer using the email address or telephone number provided by the Customer. The Customer acknowledges that the Agency may accept instructions received using these modes of contact and may reasonably assume that those instructions are generated from the Customer.

6. Delivery – “Completion on Time Guarantee”

The Agency agrees to deliver all work by e-mail before midnight on the due date, unless the due date falls on a Sunday, Bank Holiday, Christmas Day, Boxing Day or New Year’s Day (“a Non-Working Day”), in which case the work will be delivered the following day before midnight. The Agency undertakes that all work is guaranteed to be completed on time or they will refund the Customer's money in full and deliver their work for free. The Customer agrees that this guarantee does not apply if the Agency can demonstrate that the work was received by the Agency from the Expert on time. The Agency will not be held liable under this guarantee for any lateness due to technical problems that may arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers. The Agency undertakes that if such technical problems occur with a system that they are directly responsible for or that third party contractors provide them with, that they will on request provide reasonable proof of these technical problems, or will otherwise honour its Completion On Time Guarantee in full. If the Customer does not receive their Order on the due date they agree to e-mail and call the Agency the next day (or the next day after a Non-Working Day) to work with them to overcome the technical difficulties, where a representative will then assist them on the phone or via e-mail until they are able to receive the work. The Agency will provide proof upon request that the work was sent out or of any technical difficulties. If the Customer decides to wait longer to inform the Agency of non-delivery, they agree that they do so at their own risk and that the Agency will not be held liable for any delay of the Customer to contact them about non-or late delivery. If requested, the Agency will provide proof that either the work was completed by the Expert on time and sent to the Agency, or that the work was sent out to the Customer on time, or proof that technical difficulties prevented the work being sent out on time. If the Agency is able to prove at least one of these then the Customer will not be entitled to any refund or discount; otherwise if the Agency cannot prove at least one of these occurrences the Customer will receive a full refund and their work for free. The Customer agrees that they cannot seek any other recourse to a refund for delivery problems.

7. Plagiarism – “£5,000 No Plagiarism Guarantee”

The Agency’s £5,000 No Plagiarism Guarantee applies when a Customer detects any plagiarism in the work it has been supplied by the Agency and the definition of plagiarism for these purposes is taken to constitute any act where the Expert has copied, paraphrased, edited, summarised or rearranged any information from any website, book, journal, essay, past piece of work or any other source, either in whole or in part, without properly acknowledging the source, unless specifically requested to do so by the Customer. The guarantee will not apply in circumstances where the Agency detects plagiarism before the work is supplied to the Customer, in which case a rewrite or a full refund will be provided. The Agency agrees that if any expert responsible for any plagiarism offence fails to award the £5,000 compensation, that they will assist the Customer by providing a copy of the Expert’s contract with the Agency, and their name and address, for the Customer to bring a remedial action directly.

8. Data Protection

The Customer agrees that the details provided at the time of placing their order and making payment may be stored on the Agency’s secure database, on the understanding that these details will not be shared with any third party. The Agency agrees that they will not disclose any personal information provided by the Customer other than as required to do so by any lawful authority, and/or to pursue any fraudulent transactions.

9. Amendments to Work in Progress

The Customer may not request amendments to their Order after payment has been made or a deposit has been taken. The Customer may provide the Expert with additional supporting information shortly after full payment or a deposit has been taken, provided that this does not add to or conflict with the details contained in their original order specification. If the Customer provides additional information after full payment or a deposit has been taken and this does substantially conflict with the details contained in the original order specification, the Agency may at their discretion either obtain a quote for the changed specification or reallocate the Order, as soon as is reasonable, to a different expert without consulting the Customer. The Customer understands that this may result in a delay in the delivery of their Order for which the Agency will not be held responsible.

10. Amendments to Completed Orders

The Agency agrees that if the Customer believes that their completed Order does not follow their exact instructions and/or the guarantees of the Agency per their website, they may request amendments to the Order within seven days of the delivery date, or longer if they have specifically paid to extend the amendments period.  Such amendments will be made free of charge to the Customer. The Customer is permitted to make one request, via email, containing all details of the required amendments.  This will be passed on to the Expert for comment.  If the request is reasonable, the Expert will amend the work and return it to the Customer via the Agency within twenty-four hours.  The Expert may request additional time to complete the amendments and this may be granted at the discretion of the Customer. If the Expert does not agree with the Customer’s request, they will be given the opportunity to comment on it.  In the event that agreement cannot be reached between Expert and Customer regarding the amendments, the Agency’s quality control team will assess the dispute and their decision will be final.  They may, at their discretion, refer the matter to a different expert for assessment, in which case the decision of that expert will be binding on both parties. If the Expert fails to comply fully with the Customer’s reasonable request for amendments, the Customer is permitted to request again that the work is amended until the request has been fully dealt with. If the request to amend the work falls outside of the time allowed for amendments, or if the Customer asks for amendments that do not relate to their original order specification, the Expert at their discretion may offer a quote for the completion of the changes, and the Customer may choose whether or not to accept this.  The Customer acknowledges that they will be required to make payment for such changes prior to the additional work being commenced.

11. Fees

The Agency's commission charges for their services, the Expert’s charges for their services and charges for VAT are shown as an aggregate amount on the Agency’s website. If the Customer should require their Order to be amended in such a way that is inconsistent with their original specification, such amendments will be put to the Expert who may set their own rate for completing them and the Agency’s fee will then be calculated proportionate to that fee.

12. Refunds

If the Agency agrees to refund the Customer in full or part, this refund will be made using the credit or debit card that the Customer used to make their payment initially.  If no such card was used (for example, where the Customer deposited the fee directly into the Agency’s bank account) the Agency will offer the Customer a choice of refund via Paypal or credit towards a future order.

13. Value Added Tax

VAT is included in our prices, where appropriate, at the rate prevailing from time to time.

14. Terms of Payment

The Customer and the Agency acknowledge that no payment is due at the time of placing an order.  Once the Agency has found a suitably qualified and experienced expert to undertake the Customer’s Order, they will contact the Customer by email and by telephone to take payment. Until payment or a deposit has been made, the Customer may choose to continue with the Order or to cancel the Order at any time. If, at their discretion, the Agency accepts a deposit rather than the full value of the Order, the Customer acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before the delivery date for the Order. The Customer agrees that once an order is paid for then the Expert allocated by the Agency begins work on that Order, and that the Order may not be cancelled or refunded. The Customer agrees to be bound by the Agency’s refund policies and acknowledges that due to the highly specialised and individual nature of the services that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at the discretion of the Agency.

15. Copyright

The Agency retains full copyright to all work supplied through its services. The Customer acknowledges that the Agency and its employees do not support or condone plagiarism, and reserve the right to refuse supply of services to those suspected of such behaviour. The Customer accepts that the Agency provides independent personalised research services in order to help students learn and advance educational standards, and that no work supplied through the Agency may be passed off as the Customer's own or as anyone else's, nor be handed in as the Customer's own work, either in whole or in part. In addition, the Customer undertakes not to carry out any unauthorised distribution, display, or resale of the work and the Customer agrees to handle the work in a way that fully respects the copyright of the Agency. The Customer acknowledges that if the Agency suspects that any essays or materials are being used in violation of the above rules that the Agency has the right to refuse to carry out any further work for the person or organisation involved and that the Agency bears no liability for any such undetected and/or unauthorised use. The Agency agrees that all work will not be resold, or distributed, for remuneration or otherwise after its completion. The Agency also undertakes that all work will not be placed on any website or essay bank after it has been completed.

16. General

The Customer agrees that in no way does the 2:2, 2:1, or 1st class guarantee constitute a guarantee of the mark awarded to any piece submitted by a Customer who has used the services of the Agency, or any guarantee of the Customer's final degree mark. The Customer agrees that all views expressed by the Agency and its employees about the use of its service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all statements and views expressed by that of the Agency's marketing agents and affiliates are not endorsed by the Agency and may not accurately reflect the policies and regulations of the Agency. The Customer undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer acknowledges that any decision to use the Agency’s research services is made on their own initiative and agrees that the Agency is in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Customer's institution or university rules, regulations or guidelines.  The Customer undertakes that any decision to rely on the Agency’s research to an extent that any delay in delivery may cause deadlines to be missed is done so at their own risk, and that the Agency shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms. The Customer accepts that the Agency provides all services subject to availability and that they are provided strictly as academic support and as such do not constitute professional advice.  The Customer agrees that whilst every effort is made by the Agency to ensure that all work is completely accurate and fully custom written that inaccuracies may from time to time occur and that the Agency will not be held responsible, bar free amendments as allowed by these terms, and a discretionary discount for such occurrences. The Customer agrees that if they hand in the work supplied by the Agency as their own, either in whole or in part, that they are in breach of the Agency’s copyright and that they will automatically forfeit all of their rights under these terms and conditions. Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date These terms represent the entire terms that exist between the Agency and the Customer from the Commencement Date and supersedes and replaces any prior written or oral agreements, representations or understandings between them. The parties, in entering into an agreement for research services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.  For the purposes of the Contracts (Rights of Third Parties) Act 1999 they do not intend to, and do not, give any person who is not a party to the agreement between the parties any right to enforce any of its provisions.  The validity, construction and performance of any Agreement between the parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.If any provision of the Agreement between the Customer and the Agency is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the Agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the Agreement.

Terms last revised: 04 December 2006